Finance Service Delivery, often referred to as FSD, is comprised of teams of financial specialists who support colleges and units across the institution by providing services such as procurement of goods and services, expense reimbursement, financial management, reporting, and post-award support. The goal of FSD is to enhance Iowa State University's finance operations by building upon our culture of service, fostering increased collaboration, and ultimately advancing ISU’s mission.

Service delivery went live in July 2019, at which time selected employees joined teams in one of three dedicated specialist roles – finance specialist, grants finance specialist, or procurement and expense specialist. Service delivery teams are supported by supervisors and operational leadership with the goal of ensuring access to consistent training and resources with a focus on cultivating a collaborative team-based approach to providing critical financial services.

Email Finance Delivery to request a service.

Purpose Statement

Finance Service Delivery receives the CACUBO Best Practices Award!

Iowa State's Finance Service Delivery teams model received a second place award in the Central Association of College and University Business Officers' 2022 Best Practices recognition program. The program recognizes innovative approaches to addressing challenges facing higher education business operations. Customer service surveys from the third quarter of FY22, sent to finance delivery users following requests submitted, indicated 95% of respondents were satisfied and 98% said their concern was accurately addressed. And a survey of employees working in finance delivery returned an average engagement score of 4.22 (on a five-point scale).

Finance Service Delivery Experts

Using their knowledge and skills to provide exceptional customer service related to financial services such as costing allocations, transaction corrections, and financial accounting and reporting; Finance Specialists (FS) provide value added accounting, finance, and payroll expertise to Iowa State University departments. Your Finance Specialist can create journal entries in Workday to maintain accurate financial records; including deposits, costing allocations, and budget and accounting adjustments. They can also provide financial statements and reports related to expenses and revenue, as well as overall balances.

The Grants Finance Specialist (GFS) support post award financial activities by familiarizing themselves and faculty on grant terms and conditions, and reviewing award transactions for compliance with all applicable regulations, policies and guidelines. Faculty and departments can rely on us to monitor award balances, process adjusting entries, facilitate effort certification for federal awards, monitor cost share, and support the award closure process.  GFS collaborate with faculty to provide financial analysis of awards by projecting award balances, assisting with rebudgets and providing reports as required. 

The Procurement and Expense Specialists (PES) provide assistance ordering goods and services for university business and assisting with travel reimbursements and reconciliations. While providing excellent customer service, this group strives to help the university function by getting the right products, materials, and people where they are needed. Your PES team can help you with booking travel arrangements, reallocating your Purchasing Card and Travel and Hospitality Card charges, ordering from internal and external suppliers, requisitioning commodities, and understanding university policy and proper procedure.


The ServiceNow system provides a repository of how-to information and interactive ticket-tracking for service requests.